{"id":16429,"date":"2026-07-01T13:38:52","date_gmt":"2026-07-01T13:38:52","guid":{"rendered":"https:\/\/synfulchocolate.ro\/?page_id=16429"},"modified":"2026-07-01T13:41:04","modified_gmt":"2026-07-01T13:41:04","slug":"formular-retur","status":"publish","type":"page","link":"https:\/\/synfulchocolate.ro\/en\/formular-retur\/","title":{"rendered":"Formular retur"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16429\" class=\"elementor elementor-16429\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23cebaf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23cebaf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43006fa\" data-id=\"43006fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15b93d5 lte-heading-style-header-subheader elementor-widget elementor-widget-lte-header\" data-id=\"15b93d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"lte-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"lte-heading lte-style-header-subheader lte-subcolor-main heading-tag-h3 heading-subtag-h6\"><div class=\"lte-heading-content\"><h3 class=\"lte-header\">Formular de retragere din contract \u0219i condi\u021bii de retur<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80060b4 lte-heading-style-header-subheader elementor-widget elementor-widget-lte-header\" data-id=\"80060b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"lte-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"lte-heading lte-style-header-subheader lte-subcolor-main has-subheader heading-tag-h3 heading-subtag-h6\"><div class=\"lte-heading-content\"><h6 class=\"lte-subheader\">Dac\u0103 dori\u021bi s\u0103 v\u0103 retrage\u021bi din contract, v\u0103 rug\u0103m s\u0103 completa\u021bi \u0219i s\u0103 transmite\u021bi acest formular.<\/h6><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87e2bbc elementor-widget elementor-widget-text-editor\" data-id=\"87e2bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><style id=\"wpforms-css-vars-16426\">\n\t\t\t\t#wpforms-16426 {\n\t\t\t\t--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-16426\"><form id=\"wpforms-form-16426\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"16426\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/16429\" data-token=\"6d375ab330e264a7f204a8bb26b0557b\" data-token-time=\"1792034157\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-16426-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-16426-field_1\">Nume <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-16426-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-16426-field_1-error\" required><\/div><div id=\"wpforms-16426-field_4-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-16426-field_4\">Telefon <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-16426-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" step=\"any\" aria-errormessage=\"wpforms-16426-field_4-error\" required><\/div><div id=\"wpforms-16426-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-16426-field_2\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-16426-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-16426-field_2-error\" required><\/div><div id=\"wpforms-16426-field_5-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-16426-field_5\">Numar comanda <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-16426-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" step=\"any\" aria-errormessage=\"wpforms-16426-field_5-error\" required><\/div><div id=\"wpforms-16426-field_6-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-16426-field_6\">Data plas\u0103rii comenzii <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-16426-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" step=\"any\" aria-errormessage=\"wpforms-16426-field_6-error\" required><\/div>\t\t<div id=\"wpforms-16426-field_9-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"9\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-16426-field_9\" >s\u0103 care pe<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-16426-field_9\" class=\"wpforms-field-medium\" name=\"wpforms[fields][9]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-16426-field_7-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-16426-field_7\">Data primirii produsului <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-16426-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" step=\"any\" aria-errormessage=\"wpforms-16426-field_7-error\" required><\/div><div id=\"wpforms-16426-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-16426-field_3\">Produsele pe care dori\u021bi s\u0103 le returna\u021bi:<\/label><textarea id=\"wpforms-16426-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-16426-field_3-error\" ><\/textarea><\/div><div id=\"wpforms-16426-field_8-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-16426-field_8\">Motivul returului (optional)<\/label><input type=\"number\" id=\"wpforms-16426-field_8\" class=\"wpforms-field-medium\" name=\"wpforms[fields][8]\" step=\"any\" aria-errormessage=\"wpforms-16426-field_8-error\" ><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-16426-field_9-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-16426-field_9-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-16426-field_9-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"16426\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/synfulchocolate.ro\/en\/wp-json\/wp\/v2\/pages\/16429\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-16426\" class=\"wpforms-submit\" data-alt-text=\"se trimite...\" data-submit-text=\"Trimite\" aria-live=\"assertive\" value=\"wpforms-submit\">Trimite<\/button><img decoding=\"async\" src=\"https:\/\/synfulchocolate.ro\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc000f6 elementor-widget elementor-widget-text-editor\" data-id=\"bc000f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Condi\u021bii de retur<\/p><p>Consumatorul are dreptul de a se retrage din contract \u00een termen de 14 zile calendaristice de la data primirii produsului, f\u0103r\u0103 a invoca un motiv, conform O.U.G. nr. 34\/2014.<br \/>Dup\u0103 transmiterea notific\u0103rii de retragere, produsele trebuie expediate c\u0103tre noi \u00een termen de maximum 14 zile calendaristice.<br \/>Produsele trebuie returnate \u00een aceea\u0219i stare \u00een care au fost livrate, f\u0103r\u0103 urme de utilizare, f\u0103r\u0103 deterior\u0103ri, curate, \u00een ambalajul original, \u00eempreun\u0103 cu toate accesoriile nedesigilite.<br \/>Produsele prev\u0103zute cu etichete sau accesorii trebuie returnate cu acestea intacte. <br \/>Conform art. 16 lit. c) din O.U.G. nr. 34\/2014, dreptul de retragere nu se aplic\u0103 produselor confec\u021bionate dup\u0103 specifica\u021biile prezentate de consumator sau personalizate \u00een mod clar. Produsele personalizate (de exemplu, cele brodate cu nume, dat\u0103, ini\u021biale, mesaje sau alte elemente solicitate de client) nu pot fi returnate.<br \/>La expedierea coletului de retur, v\u0103 rug\u0103m s\u0103 introduce\u021bi \u00een interiorul coletului:<br \/>num\u0103rul comenzii;<br \/>numele \u0219i prenumele;<br \/>num\u0103rul de telefon;<br \/>contul bancar (IBAN) \u0219i numele titularului contului, dac\u0103 este necesar pentru rambursare.<br \/>Coletele expediate cu plata ramburs nu vor fi acceptate.<br \/>Contravaloarea produselor acceptate la retur va fi rambursat\u0103 \u00een termenul prev\u0103zut de lege, prin transfer bancar \u00een contul indicat de client sau prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la achizi\u021bie, \u00een conformitate cu prevederile O.U.G. nr. 34\/2014.<br \/>Costul transportului pentru returnarea produselor este suportat de client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Formular de retragere din contract \u0219i condi\u021bii de retur Dac\u0103 dori\u021bi s\u0103 v\u0103 retrage\u021bi din contract, v\u0103 rug\u0103m s\u0103 completa\u021bi \u0219i s\u0103 transmite\u021bi acest formular. Condi\u021bii de retur Consumatorul are dreptul de a se retrage din contract \u00een termen de 14 zile calendaristice de la data primirii produsului, f\u0103r\u0103 a invoca un motiv, conform O.U.G. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width.php","meta":{"footnotes":""},"class_list":["post-16429","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/synfulchocolate.ro\/en\/wp-json\/wp\/v2\/pages\/16429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synfulchocolate.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/synfulchocolate.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/synfulchocolate.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/synfulchocolate.ro\/en\/wp-json\/wp\/v2\/comments?post=16429"}],"version-history":[{"count":7,"href":"https:\/\/synfulchocolate.ro\/en\/wp-json\/wp\/v2\/pages\/16429\/revisions"}],"predecessor-version":[{"id":16437,"href":"https:\/\/synfulchocolate.ro\/en\/wp-json\/wp\/v2\/pages\/16429\/revisions\/16437"}],"wp:attachment":[{"href":"https:\/\/synfulchocolate.ro\/en\/wp-json\/wp\/v2\/media?parent=16429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}